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Customer Feedback Incentives

Hear from more customers with fair incentives for honest feedback

Use customer feedback incentives to reward private feedback participation using consistent eligibility rules.

Ask at the right moments

Invite customers to private surveys after purchases, support cases, and milestones, so feedback arrives while fresh.

✓ SOC 2 Type IITrusted by 300+ brands

AmazonJust EnergyPractice by NumbersEniva Health
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Your vision. A program built around it.

An ROI positive program is not just a buzzword, but a commitment we stand by.

NextBee explainer video: your program, participant journey and connected systems
Amazon
AMN Healthcare
Constant Contact
Hiscox
Direct Energy
Just Energy

Solutions tailored to your needs

Illustrative customer feedback incentives workflow

Thank customers for honest private feedback

Invite eligible customers to private surveys and validate completed responses consistently. Reward participation regardless of whether the feedback is positive or negative; handle public-review invitations separately.

  • Neutral eligibility
  • Private response capture
  • Completion validation
  • Reward audit trail
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NEW Agentic Studio

Agentic Studio for Customer Feedback Incentives

Bring your program rules and business context. Shape a playbook with your team, then put agents to work preparing campaigns, useful assets and your next growth opportunity.

Lifetime Engagement prepares promotional assets. Opportunity Miner finds new program opportunities. Data Wrangler checks connected data. Tribe Leader Support equips your advocates.

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NextBee AI Agents Builder Studio showing program objectives and agent playbooks

Support every stage of your feedback program

Connect relevant invitations, clear responsibilities and qualifying contributions, then build on the participation your customers choose to offer.

Invite honest private feedback at relevant moments
Connect responses to the feedback request
Reward eligible completion without rating bias
Give customers more ways to support your growth
Turn customer stories into approved campaign assets
Give active advocates a new reason to participate
Keep program operations focused on the next opportunity
Mary Velosky, Executive Vice President, Eniva Health

Customer Perspective

If you're looking for a powerful platform to run your loyalty and promotions initiatives, NextBee should be your first choice.

Mary Velosky

Executive Vice President · Eniva Health

Explore the next possibilities for your program

Compare related approaches and choose the ideas you want to see in your demo.

Meet Our Practice Leaders

Bring your program brief, integration questions and rollout priorities. Work through the choices with a team that connects strategy, program operations and implementation.

Rohit Singh

Rohit Singh

Head of Referral Strategy

MY FAVORITE PROMOTION PLAYBOOK
Reward the relationship

Release rewards at agreed milestones so the program recognizes a qualified introduction and the next valuable step.

Brent Jackson

Brent Jackson

Client Relations Director

MY FAVORITE PROMOTION PLAYBOOK
Make the next customer an advocate

Invite a referred customer to share once they have experienced value, with a useful message and their own referral link.

SJ Kim

SJ Kim

Referral Marketing Director

MY FAVORITE PROMOTION PLAYBOOK
Give groups a shared goal

Explore a shared referral perk for a team or household, based on qualified introductions and clear group rules.

Justin Cappozzo

Justin Cappozzo

Technology Implementation Manager

MY FAVORITE PROMOTION PLAYBOOK
Ask at a useful moment

Connect the invitation to an approved milestone or service event, with duplicate checks before rewards progress.

Frequently Asked Questions

Your program defines the qualifying event and eligibility rules, such as an approved lead, a paid order or another business milestone.

Yes. Define the event and review rules that move a reward from pending to earned or reversed.

Yes. Define the distinct actions and permissions for advocacy activities, then connect them to the appropriate recognition or reward rules.

NextBee is SOC 2 Type II, GDPR and CCPA compliant, with single sign-on, role-based permissions, encryption in transit and at rest, and full audit logs.

Every customer gets a dedicated success manager who handles onboarding, regular check-ins and ongoing optimization. We work with your team from the initial program setup through day-to-day improvement.

We start with a migration review of your current rules, links, codes and pending reward balances. The plan shows how existing referral links keep working and how open rewards carry over, so advocates are not disrupted at cutover.

We can walk through Neutral eligibility, Private response capture, Completion validation and Reward audit trail. Bring your current process, program rules and integration requirements so the demonstration follows the decisions your team needs to make.

Track these measures: Feedback request response rate; Cost per completed feedback response; Share of responses from non-promoter segments. Use the same definitions across your program dashboard and connected systems.

We map the identifiers, activity events and status changes your workflow needs. NextBee’s Data Wrangler agent checks permitted connected data for missing fields, duplicate events and exceptions, so your team works from consistent program inputs.

YOUR NEXTBEE WALKTHROUGH

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